Writing and improving emails

Use AI to draft, tone-check, and polish professional emails.

Email is one of the most common workplace uses for AI. You can ask AI to draft a message, make it more professional or friendly, shorten it, or fix grammar.

A useful approach: write your main points in rough form, then ask AI to "turn this into a professional email" or "make this warmer but still concise." You can also ask it to suggest subject lines or follow-up messages.

Before and after

Vague request

Before

make this email better

After

Rewrite this email to be more professional and under 100 words. Keep a friendly tone. Audience: a client.

Weak draft

Before

Hi, just following up on the thing we discussed. Let me know.

After

Hi [Name], I wanted to follow up on our conversation about the Q2 timeline. Could you confirm whether the 15th still works for your team? Happy to adjust if needed.

Prompts to try

Professional tone

Rewrite this email to sound more professional but still warm. Keep it under 120 words.

Follow-up

Draft a polite follow-up email about an unpaid invoice. The payment is 2 weeks overdue.

Subject lines

Suggest three clear subject lines for this email about a project delay.

Try it yourself

Paste a rough email draft into your AI tool. Ask it to improve clarity and tone for your audience. Then edit the result before sending.

Hint: Include who the audience is and what you want the reader to do.

Knowledge check

What should you always do before sending an AI-drafted email?

Choose the best answer, then check your understanding.