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Build your AI skills for the workplace

A beginner-friendly learning path designed to help you understand AI, explore practical use cases, and develop the confidence to use AI tools responsibly at work.

Modules
6
modules
Lessons
33
lessons
Guided learning time
35
minutes of guided learning

0 of 33 lessons complete

AI Dictionary

Who is this for?

Anyone who wants to understand and use AI without a technical background — office workers, managers, job seekers, and curious beginners.

You will learn how to

  • ✓Understand core AI concepts and terminology
  • ✓Use AI for writing, research, and everyday tasks
  • ✓Write clearer prompts and get better results
  • ✓Work more safely and responsibly with AI tools

Learning modules

A structured beginner pathway

Follow the modules in order. Each lesson builds on the last.

Module 1

Module 1: AI Fundamentals

Build the foundation with plain-English explanations of AI, machine learning, generative AI, and LLMs.

6 lessons
  1. 1

    What is Artificial Intelligence?

    A plain-English introduction to what AI means and what it can do.

    2 min
  2. 2

    What is Machine Learning?

    How computers learn from data instead of being explicitly programmed.

    2 min
  3. 3

    What is Generative AI?

    AI that creates new content — text, images, code, and more.

    1 min
  4. 4

    What is an LLM?

    Understanding Large Language Models — the technology behind AI assistants.

    1 min
  5. 5

    How AI assistants work

    What happens when you type a message to ChatGPT or similar tools.

    1 min
  6. 6

    Common AI terminology

    A quick tour of words you will hear when learning about AI.

    1 min

Module 2

Module 2: Using AI at Work

See how AI can support everyday work tasks, writing, research, planning, and productivity.

7 lessons
  1. 1

    How AI can help with everyday tasks

    Practical ways AI can save time on routine work.

    1 min
  2. 2

    Writing and improving emails

    Use AI to draft, tone-check, and polish professional emails.

    1 min
  3. 3

    Summarising documents

    Turn long reports and articles into clear summaries.

    1 min
  4. 4

    Research and information gathering

    Use AI to explore topics and organise findings.

    1 min
  5. 5

    Creating presentations

    Outline slides and talking points with AI assistance.

    1 min
  6. 6

    Brainstorming ideas

    Generate and refine ideas for projects, content, and problem-solving.

    1 min
  7. 7

    Improving productivity

    Build simple AI habits that save time across your week.

    1 min

Module 3

Module 3: Prompting Basics

Learn how to ask better questions and guide AI to produce more useful results.

5 lessons
  1. 1

    What is a prompt?

    The basic building block of communicating with AI.

    1 min
  2. 2

    How to write better prompts

    Practical techniques for clearer AI instructions.

    1 min
  3. 3

    Giving context and instructions

    Help the AI understand your situation and goals.

    1 min
  4. 4

    Asking AI to improve responses

    Iterate on answers until they meet your needs.

    1 min
  5. 5

    Practical workplace prompt examples

    Ready-to-adapt prompts for common work situations.

    1 min

Module 4

Module 4: AI Safety and Responsible Use

Understand limitations, bias, privacy, and when not to rely on AI outputs.

6 lessons
  1. 1

    AI hallucinations

    When AI confidently states things that are not true.

    1 min
  2. 2

    Checking AI answers

    Simple habits to verify AI output before you use it.

    1 min
  3. 3

    Bias in AI

    How training data can skew AI responses.

    1 min
  4. 4

    Privacy and confidential information

    What not to paste into public AI tools.

    1 min
  5. 5

    Copyright considerations

    Using AI-generated content legally and ethically.

    1 min
  6. 6

    When not to use AI

    Situations where human expertise or caution is essential.

    1 min

Module 5

Module 5: AI for Different Roles

Explore how AI can support administration, customer service, sales, marketing, and job seekers.

5 lessons
  1. 1

    Administration: document creation and scheduling

    How admin teams can use AI for documents and planning.

    1 min
  2. 2

    Customer service: drafting replies and summarising issues

    Support teams using AI for faster, consistent responses.

    1 min
  3. 3

    Sales: researching prospects and outreach

    AI for research, personalisation, and sales messaging.

    1 min
  4. 4

    Marketing: content ideas and campaign planning

    Brainstorming, drafting, and planning with AI.

    1 min
  5. 5

    Job seekers: CVs, interviews, and AI-ready skills

    Using AI to prepare for applications and interviews.

    1 min